Shipping & Fulfillment

1. Small-batch Foundation merchandise

The Whitby Foundation may offer merchandise in small quantities, limited runs, or preorders. If an item is a preorder or has an unusual fulfillment timeline, we will identify that when reasonably possible before or after purchase.

2. Processing and fulfillment

Orders begin processing after payment confirmation. Fulfillment time may vary based on inventory, production schedules, weekends, holidays, and carrier conditions. Any shipping or delivery estimate is an estimate rather than a guaranteed arrival date.

3. Shipping address

Please provide a complete and accurate shipping address. If you notice an error, contact us as quickly as possible at info@whitbyfoundation.org. We cannot guarantee an address can be changed after an order enters fulfillment.

4. Tracking and carrier delays

When tracking is available, we will provide it through the information available to us. Once a package is accepted by a carrier, delays may occur that are outside the Foundation's direct control. We will make a reasonable effort to help investigate a missing or significantly delayed package.

5. Damaged, missing, or incorrect shipments

If an item arrives damaged, materially defective, or different from what you ordered, contact us within 14 days of delivery with your order information and, when helpful, photographs of the item or packaging. We will work with you on an appropriate replacement, exchange, or refund.

6. International orders

Unless international shipping is specifically offered for a product, please contact us before placing an order outside the United States. Duties, taxes, customs charges, or import restrictions may apply and are generally the purchaser's responsibility unless we state otherwise.

7. Contact

Shipping questions may be sent to info@whitbyfoundation.org.