Returns & Exchanges

1. Return window

We accept eligible merchandise returns requested within 14 days of delivery. Items must be unworn, unwashed, unused, and in substantially original condition.

2. Size exchanges

Size exchanges are welcome within the same 14-day window when replacement inventory is available. Because Foundation merchandise may be produced in small runs, we cannot guarantee that every size or color will remain available.

3. Defective or incorrect items

If we sent the wrong item or the item arrives damaged or materially defective, contact us within 14 days. When the issue is ours, the Foundation will cover reasonable return or replacement shipping.

4. Change-of-mind returns

For an otherwise eligible return based on preference or sizing, the purchaser is generally responsible for return shipping. Original outbound shipping charges, if any, are not refundable unless the order was incorrect or defective.

5. Non-returnable items

Items marked final sale, personalized items, worn or washed apparel, and merchandise damaged after delivery through misuse are not eligible for ordinary returns. Free digital resources are not products for refund or exchange.

6. Refund timing

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Processing time may depend on the payment provider.

7. Donations

A charitable donation is different from a merchandise purchase. Donation questions or errors should be reported promptly so we can review the specific situation.

8. Start a return or exchange

Email info@whitbyfoundation.org with your name, order/payment information, item, size, and reason for the request before sending merchandise back.